Yes, Red Elephant Embroidery offers digitizing services to convert your artwork or logo into an embroidery file format. All new files consist of a one-time set up fee. Our team of experts will work with you to create a high-quality embroidery design that meets your specifications.
Red Elephant Embroidery uses high-quality embroidery thread in a wide variety of colors and shades to create beautiful and professional-looking embroidery designs. We use only the best materials to ensure that our embroidery is long-lasting and vibrant.
Yes, Red Elephant Embroidery can embroider on different parts of a garment, including sleeves, pockets, and back collars. We work closely with our clients to ensure that their embroidery designs are placed exactly where they want them for a professional and personalized look.
Yes, Red Elephant Embroidery have a minimum order requesting starting at 10 garmets per orders.
Red Elephant Embroidery turnaround time is 7 - 21 business days from the date we have the customer's completed file and final request. Time does not include any holiday, weekend, or unreceived email notifications.
Yes, Red Elephant Embroidery will monogram on your customer supplied garment(s). However, all items must be in new or like new condition. We are not responsible or liable for any misprints, stains, or damage from the customer supplied garments(s). If you supply the garment (or other articles) and there is a problem, we do not replace your item nor reimburse you for the item’s value. Your damaged piece will be returned to you with an apology. This is why we prefer to work on garments from our suppliers that Red Elephant Embroidery knows will work for your needs and may be easily replaced should a production error occur. Red Elephant Embroidery reserves the right to use their administrative discretion in refusing to print/monogram anything which is not alligned with our mission.
Due to the volume of items/garments we have in the store on a daily basis, we try our best to keep our inventory moving. Every 10-days we examine our inventory to find items that have not yet been picked up. We call our customers to notify them that we still have their items/garments and set them aside. After contacting our customers, we will allow a reasonable amount of time (not to exceed 5 additional days after the telephone call) for them to respond or retrieve their items. We try our best to reach out multiple times during the 10-day period following the order. Anything left at the store for 15 days past the customer’s order pick-up date will be destroyed or donated.